dreambet Privacy Policy
dreambet is committed to protecting the personal information of every player. This policy clearly explains how we collect, store, use and safeguard your data in line with international best practices.
Six Data Protection Principles of dreambet
Every action we take in managing your personal data is guided by the following principles.
Data Security
All data transmitted and stored is protected through 256-bit SSL encryption. Our servers use multiple layers of security to ensure your account information cannot be accessed by unauthorised parties.
Information Confidentiality
dreambet does not sell, rent or disclose players' personal information to third parties for marketing purposes without your consent. The confidentiality of your account is our priority.
Lawful Use of Data
We only collect information required for platform operations, identity verification, and compliance with applicable international licensing requirements.
User Access Rights
You have the right to request access to the personal information we hold, request correction of inaccurate data, or submit an account deletion request through our support channels.
Cookie and Tracker Controls
We use only technical cookies necessary for website operation. You can manage cookie settings through your browser, although some platform functions may be affected.
Regular Policy Updates
This Privacy Policy is reviewed periodically to ensure it remains relevant to changes in legislation and technological developments. Any changes will be communicated through this website.
Introduction and Scope of This Policy
This Privacy Policy is issued by dreambet, an online gambling platform operating under an international licence. This policy applies to all users who access or register an account at dreambet.run and contains a detailed explanation of our personal data management practices.
By using dreambet's services, you agree that your personal information will be managed in accordance with the provisions stated in this Privacy Policy. We encourage you to read this document carefully before registering an account.
Personal Information We Collect
dreambet collects your personal information through the account registration process, platform usage, and your interactions with our customer support team. The types of information we collect are as follows:
Identity Information
- Full name as stated on your identity card (MyKad) or passport
- Date of birth — to verify that you are aged 21 and above
- Identity card number or passport number
- Current residential address
- Nationality and country of residence
Contact Information
- Active email address
- Reachable mobile phone number
- Username and password chosen during registration
Financial Information
- E-wallet account details (Touch 'n Go eWallet, ShopeePay, DuitNow)
- Bank account number for FPX online banking transactions
- Cryptocurrency transaction information (USDT, BTC, ETH) where applicable
- Deposit and withdrawal history records
Platform Usage Data
- Betting history and game records
- IP address and device information used
- Login and logout session data
- Account preferences and settings you have saved
Purpose of Data Collection and Use
dreambet uses your personal information solely for legitimate purposes related to platform operations. Specifically, your data is used to:
- Process account registration and verify your identity in accordance with international licensing requirements
- Enable deposit and withdrawal transactions to be processed safely and accurately
- Provide effective 24/7 customer support in Malay and English
- Detect and prevent fraud, money laundering, or platform misuse
- Ensure that players using the platform are aged 21 and above
- Send important notifications relating to your account, promotions and service updates
- Improve the overall user experience based on analysis of platform usage data
- Comply with legal obligations under the international licence we hold
We will not use your data for any other purpose without first obtaining your explicit consent.
Sharing Information with Third Parties
dreambet does not sell your personal information to any third party. However, in certain circumstances, we may need to share your data with the following parties:
Payment Service Providers
Transaction information is shared with payment gateway providers we use such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and cryptocurrency platforms to enable deposits and withdrawals to be processed. These providers are subject to their own privacy policies and are not permitted to use your data beyond the scope of payment processing.
Game Providers
The minimum data required for technical operations may be shared with game providers that work with dreambet to allow you to access games within our platform.
Legal and Regulatory Requirements
dreambet will disclose personal information if required by law, court order, or the direction of a competent regulatory authority. We will not disclose more than is necessary in such situations.
Data Retention Period
dreambet retains your personal information for as long as necessary to fulfil the collection purposes stated in this Privacy Policy, or in accordance with the period required by applicable licensing and legal requirements.
Financial transaction records and betting history are retained for the period stipulated under international licensing requirements for audit and compliance purposes. After that period, data will be securely deleted or anonymised.
If you close your dreambet account, we will delete identifiable personal information within a reasonable time, subject to record retention obligations imposed on us under licensing requirements.
Technical and Physical Security Measures
dreambet implements various technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.
- Data encryption using TLS/SSL 256-bit protocols for all communications between your browser and our servers
- Account passwords are stored in hashed form and cannot be read even by our staff
- Use of two-factor authentication (2FA) that can be activated by players
- Continuous monitoring of logins and account activity to detect anomalies
- Internal access to players' personal data is restricted to staff who require that information for official duties only
- Regular security audits and penetration testing by independent parties
Use of Cookies and Tracking Technologies
The dreambet website uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide a consistent user experience.
The cookies we use can be divided into two main categories:
- Required Technical Cookies — cookies that must be present for the dreambet platform to function, including login sessions, language settings, and session security. These cookies cannot be disabled without affecting the platform's core functions.
- Analytical and Performance Cookies — cookies that help us understand website usage patterns for improvement purposes. You can control these cookies through your browser settings.
To manage or delete cookies stored by dreambet, you can access the browser settings of your browser. Please note that disabling certain cookies may affect your ability to access some platform features.
Your Rights as a dreambet User
As a dreambet player, you have the following rights regarding your personal information that we hold. To exercise any of these rights, please contact our support team via live chat or email.
Right of Access
Request a copy of the personal information we hold about you.
Right of Rectification
Request correction of any information that is inaccurate or incomplete.
Right of Erasure
Request deletion of personal data subject to legal obligations.
Right to Object
Object to the processing of your data for marketing or analytics purposes.
Right to Restrict
Request restriction of data processing under certain circumstances.
Right to Data Portability
Receive your data in a machine-readable format if the request is approved.
Links to Other Websites
The dreambet website may contain links to third-party websites in certain contexts, such as payment providers. dreambet is not responsible for the content or privacy practices of those websites. We encourage you to read the privacy policy of each website you visit separately.
Amendments to This Privacy Policy
dreambet reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant amendments will be communicated to registered players via email or in-platform notifications.
The latest version of the Privacy Policy is always accessible at dreambet.run/dasar-privasi. The effective date of the current version is stated at the top of this document. Continued use of the platform after amendments take effect will be considered acceptance of the updated terms.
Policy Contents
- Introduction and Scope
- Information Collected
- Purpose of Data Use
- Sharing with Third Parties
- Data Retention Period
- Security Measures
- Cookie Usage
- User Rights
- External Links
- Policy Amendments
Contact the Privacy Team
Have questions about your personal data? Our support team is available 24/7 in Malay and English.
[email protected]Related Documents
Questions About dreambet's Privacy Policy
Answers to questions frequently asked by Malaysian players about personal data protection.
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Service for users aged 21 and above only. Please read Responsible Gambling before playing.