dreambet Terms and Conditions

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and dreambet ("Platform", "us"). This document governs your access to and use of the dreambet website and all services offered.

Continued use of this platform after any amendments to these Terms and Conditions is considered your acceptance of those amendments. dreambet reserves the right to update this document from time to time in accordance with operational needs or changes in applicable regulations.

This document is to be read together with our Privacy Policy and Responsible Gambling Policy, which together form the complete agreement between you and dreambet.

2. User Eligibility

dreambet services are only available to individuals who meet the following conditions:

• Aged 21 years or above at the date of account registration.
• Not prohibited from participating in online gambling by any applicable laws in the jurisdiction where you reside.
• Registering on your own behalf and not on behalf of any third party.
• Not listed in any self-exclusion programme operated by dreambet or a relevant authority.

The responsibility for ensuring that online gambling is lawful in your jurisdiction rests entirely with the user. dreambet is not liable if a user violates applicable local laws.

3. Account Registration and Management

Each player is only allowed one active account at dreambet at any one time. Holding multiple accounts is strictly prohibited and may result in the suspension of all such accounts and the forfeiture of any funds held in them.

During registration, you are required to provide true, accurate and current information including your full name, date of birth, mobile number and email address. dreambet is not responsible for any issues arising from inaccurate information provided by the user.

• The username and password are the user's sole responsibility to keep confidential.
• Any activity that occurs under your account is considered to have been authorised by you.
• Transferring an account to another party is prohibited.
• dreambet reserves the right to request additional identity verification at any time for security or compliance reasons.

If you suspect your account has been accessed without authorisation, please contact our support team via live chat immediately.

4. Deposits and Payment Methods

dreambet accepts deposits through the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies including USDT, BTC and ETH.

The minimum deposit per transaction is RM20 regardless of the payment method chosen. All deposits must be made using a payment method registered in the user's own name. Deposits from third parties are not accepted.

• dreambet does not charge any processing fees for deposits.
• Processing time depends on the payment service provider and may take a few minutes.
• Any suspicious transaction may result in the account being temporarily suspended for investigation.
• Users are responsible for ensuring that payment details entered are correct before a transaction is completed.

5. Withdrawals

The minimum withdrawal is RM100 per transaction. Withdrawal requests are processed within 15 minutes to 2 hours after the request is confirmed. Withdrawals will be credited to the same payment method used for the deposit.

All withdrawal requests are subject to compliance checks and identity verification before approval. dreambet reserves the right to request additional supporting documents to ensure the security of transactions.

• Withdrawals to third-party accounts are not permitted for security and anti-money laundering reasons.
• Withdrawals will not be processed if bonus wagering requirements have not been met.
• dreambet reserves the right to delay withdrawals that require further investigation relating to suspicious activity.
• Funds that have been deposited but not wagered may be subject to review before a withdrawal is approved.

If your withdrawal takes longer than expected, please contact our customer support team which operates 24/7.

6. Bonuses, Promotions and Wagering Requirements

dreambet offers various promotions to its members. Each bonus and promotion is subject to specific terms that must be read carefully before claiming any offer.

Welcome Bonus: New members are eligible for a 100% bonus on their first deposit up to a maximum of RM300. This bonus is subject to a wagering requirement of 25 times the bonus amount before winnings from the bonus can be withdrawn.

General rules relating to bonuses:

• Only one welcome bonus is allowed per user and unique identity card.
• Bonuses cannot be transferred or converted directly to cash without fulfilling the wagering requirements.
• dreambet reserves the right to withdraw any bonus obtained through fraudulent means or misuse of promotions.
• VIP promotions based on weekly cashback are part of the dreambet loyalty program and are subject to the eligibility conditions of each respective tier.

7. Game Rules and Fair Play

dreambet is committed to providing a fair and transparent gaming environment for all players. All games offered use certified random number generators (RNG) or are operated by licensed software providers.

The following actions are strictly prohibited and may result in permanent account suspension and forfeiture of all funds:

• Use of any automation software, bots, or tools designed to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Exploiting bugs or technical errors in the gaming system.
• Any form of money laundering through gambling activities.
• Attempts to deceive or circumvent the verification system or payment processes.

Any disputed game outcome will be referred to the server log records, which are considered the definitive record. The decision of the dreambet team in such matters is final.

8. Data Security and Privacy

dreambet takes the protection of its users' personal data seriously. All personal information collected during registration and use of the platform is processed in accordance with our detailed Privacy Policy.

We use SSL/TLS encryption technology to protect all communication between your browser and our servers. Financial data is handled in accordance with the security standards set by our payment processors.

• User information will not be sold or transferred to third parties without consent, except as required by law.
• dreambet may share data with service providers involved in platform operations under strict confidentiality agreements.
• Users have the right to request access to, correction of, or deletion of their personal data by contacting us.

9. Account Closure and Suspension

Users may close their account at any time by contacting customer support. Prior to closure, all eligible account balances must be claimed first.

dreambet reserves the right to suspend or close a user's account without prior notice in the following circumstances:

• Violation of any part of these Terms and Conditions.
• Detection of fraudulent activity or money laundering.
• Failure to provide the required identity verification documents.
• A request by the relevant authorities.
• Misuse of the promotions system or obtaining bonuses unlawfully.

Accounts closed due to a breach of terms may not be eligible to recover any funds held in the account, depending on the nature of the violation.

10. Limitation of Liability

dreambet provides its platform "as is" and makes no implied warranties regarding continuous availability, accuracy of information, or suitability for any particular purpose.

To the extent permitted by law, dreambet will not be liable for:

• Any financial losses incurred as a result of gambling activity on our platform.
• Service interruptions caused by factors beyond our control, including network issues, natural disasters, or third-party actions.
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your login details.
• Indirect, incidental, or consequential losses related to the use of this platform.

11. Amendments to the Terms and Conditions

dreambet reserves the right to change, add to, or amend these Terms and Conditions at any time without prior notice. The latest version will always be available on this website with a clear update date.

It is the user's responsibility to check this page periodically to ensure they are always aware of the latest terms. Continued use of the dreambet platform after any changes are published is considered acceptance of the amended terms.

If an amendment is substantial and materially affects user rights, dreambet will endeavour to notify users via email or an in-platform notification.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our team through the following channels:

• Live Chat: Available 24/7 via the chat icon on the dreambet website.
• Email: [email protected]

Our support team operates around the clock in Malay and English to ensure every complaint and enquiry is handled efficiently and professionally.

For more information on responsible gambling and self-control tools, please visit our Responsible Gambling page.